When an email message builds client relationships better than a phone call

Demanding a phone conversation can feel manipulative to your prospective clients.

Janice had a medical test that turned out to be positive for a serious disease. She had a hunch something was wrong from the beginning. She expected to get a report of her test results in her medical portal — a practice that’s becoming increasingly common.



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Cathy Goodwin

Helping entrepreneurs and independent professionals grow their businesses one story at a time. http://cathygoodwin.com